All in-stock items will be dispatched from our warehouse within 24 hours of placing your order.

Bird Buddy Nature Cam captures 2K videos and 5MP photos with HDR (High Dynamic Range) for stunning picture quality. Its large sensor ensures excellent low-light performance and sharp close-up focus. Nature Cam offers a variable frame rate of up to 120fps, depending on your choice between the original and PRO camera.

Yes, a 2.4 Ghz Wi-Fi connection is currently required in order to use your Bird Buddy.

We have several great articles and tutorials that guide you through the process of setting up your Bird Buddy and connecting it with the app. You can start with our article on Connectivity and Connection Requirements, and move on to the In-App Pairing flow. You can also explore our full support section here!

Yes, the Bird Buddy app lets you share the experience with friends and family by adding up to ten people to your feeder.

The Bird Buddy camera will last up to one month on a single charge depending on the mode you choose and will likely never need charging if the Solar Roof is included. Exact duration depends on usage and environmental factors. Battery life may vary due to bird activity, live stream usage, and local conditions, such as sunlight availability for solar charging or colder weather. You can read more about battery life here.

Our app is available in English (US), English (UK), German, French, Dutch, Italian, and Spanish.

Yes, all products are weatherproof. The camera module withstands temperatures ranging from -5°F to 120°F (-20°C to 50°C). It is also detachable, allowing you to easily remove and store it indoors on extreme weather days. We’ll notify you via an in-app notification if the camera approaches these limits so you can store it indoors for safe-keeping.

We offer a 90-day return policy. To return your order, please contact our support team within 90 days of receiving it. Our standard warranty period is 24 months from the date of delivery and applies to all Bird Buddy feeders and their respective add-ons, completely free of charge. This warranty does not cover the Seed Subscription or merchandise items. You can find our full Refund Policy here.

If you’re having any trouble setting up or operating your Bird Buddy, first take a look at our extensive support center for the most common technical challenges. If you require further support or would like to request a refund or exchange, you can submit a ticket to our support team here. For US customers, our support call center is available Monday through Friday, 9:00 AM to 9:00 PM ET. You can reach us at 1-877-BUDDY88